Recently, I had a supplier who did not fill the complete order for some soaps. I called them to ask when to expect it and was talked to very rudely by the owner. I was not happy!!! Good thing for paypal though. If you purchase items via paypal, you can dispute charges. Paypal will withdraw the money until the dispute is closed. Remember, when dealing with suppliers to use paypal if possible. It is worth it for instances such as this!!!